Shipping & Delivery Ongoing Covid-19 restrictions, reduced air and freight capacity and high volumes are all impacting transportation and local delivery across the globe so please place your orders early. EU & Rest of the World Processing time is 2-3 working days Please allow 4 - 10 working days for your delivery Some services are suspended. Please click here for list of impacted countries. EU customers can find more information on the new European delivery updates here General Terms All Orders will be delivered using the service as detailed here at the time of ordering. Kiyo Beauty has the right to fluctuate any prices in proportion with its costs for shipping. Your order will be delivered by DHL. When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Pricing Shipping starts from €15 with tracking included. Please see rates and delivery times at checkout as these will vary depending on the weight of your parcel and the shipping destination. All prices on our website are based on the current exchange rate to Euros (€).Your final order amount will be shown and processed in Euros (€). Dispatch Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. We normally expect to dispatch orders within 2 working days, however in the run up to really busy periods like Black Friday and Christmas we may take up to 3 days to dispatch your order due to the high volumes. We do not dispatch orders on the weekends and Bank Holidays. Tracking You will receive your Shipping Confirmation via email (and SMS if applicable) once we have processed your shipment. You should be able to track your package using the link in contained in the email. Once the shipper has picked up the days collection you will receive tracking updates at every scan point. If you have not received or are unable to retrieve tracking information within 48 hours of your Shipping Confirmation email then please contact us so that we can find it for you. Please note that it is the recipient's responsibility to monitor the progress of their parcel with their tracking number as we do not have the resources to do so. Delivery Delivery times quoted are our best estimates of the service offered by our shippers and start from the date of dispatch and we shall not be held liable for any delays or consequential loss or damage resulting from failure to meet these times. Please be aware that our service is not a named delivery service, and anyone at the designated delivery address may sign for the delivery. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address, delivery to any safe place you have requested either in writing to us or to the shipper; or where you fail to collect the products from the delivery address which you specified. Split Deliveries While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. On these occasions, we will continue to update you via email as your order progresses. Destinations We deliver to the countries listed below. If your country is not listed, then please let us know and we will do our best to help. Algeria Greece Monaco Switzerland Australia Hungary Morocco Turkey Austria Iceland Netherlands UAE Bahrain India Nigeria United States Belgium Indonesia Norway Bulgaria Ireland Oman Canada Israel Philippines Croatia Italy Poland Cyprus Japan Portugal Czechia Kenya Qatar Denmark Kuwait Romania Egypt Lativia Seychelles Estonia Libya Singapore Finaland Lithuania Slovakia France Luxembourg Slovenia Germany Malaysia South Africa Ghana Malta Sweden Remote Area Surcharge A surcharge is applied per shipment when the delivery destination or pick up location is remote. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served. Duties & Tax/ Customs Clearance If you order goods from our website for delivery to one of the international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Where applicable, DHL will collect the import VAT (and customs duty) from you prior to delivery, alongside a handling fee. You should receive an email and text along with a link to pay these charges. To avoid delays, please ensure that we have your correct email and phone number at the time of order. Please note that taxes and duties are the responsibility of the customer and we have no control over these charges and we cannot predict their amount as they vary by country. Please contact your local customs office to get all current and relevant information regarding importing goods (including maximum number of cosmetics allowable, business or personal use licences where applicable) before placing your order. Failure to pay these charges will result in the shipment being returned back to us. In case of a return in such cases, we will refund the costs of products only (shipping charges will not be refunded) and you may be liable for return shipping fees You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law. Failure on your part to understand the restrictions in your country will result in your parcels being returned back to us. In case of a return in such cases, we will refund the costs of products only (shipping charges will not be refunded) and you may be liable for return shipping fees As far as we know, the following countries have special restrictions on cosmetics arriving into the destination country: Spain (no items allowed for private individuals), Italy (maximum of 4 items and no more than 2 of each item), Portugal (private use only) Greece (max 3 items) All information is correct at the time of issue and may be subject to change.